{"id":3537,"date":"2026-06-30T14:39:55","date_gmt":"2026-06-30T12:39:55","guid":{"rendered":"https:\/\/staging.sti-consulting.com\/?post_type=projektreferenzen-26&#038;p=3537"},"modified":"2026-07-01T13:49:49","modified_gmt":"2026-07-01T11:49:49","slug":"nagel-group-logistics-se-digitaler-kundenservice-b2b-kundenportal","status":"publish","type":"projektreferenzen-26","link":"https:\/\/staging.sti-consulting.com\/en\/projektreferenzen-26\/nagel-group-logistics-se-digitaler-kundenservice-b2b-kundenportal\/","title":{"rendered":"Nagel-Group Logistics SE \u2014 Digitaler Kundenservice &#038; B2B-Kundenportal"},"content":{"rendered":"<p><em><span style=\"color: #172c49;\"><strong>Vom manuellen Fallmanagement zum durchg\u00e4ngig digitalen B2B-Kundenservice.<\/strong><\/span><\/em><\/p>\n<p><span style=\"color: #172c49;\">Als europ\u00e4ischer Spezialist f\u00fcr Lebensmittellogistik stand die Nagel-Group vor steigenden Erwartungen ihrer B2B-Kunden an Geschwindigkeit und Transparenz im Service. Die bestehenden Service-Prozesse waren stark manuell gepr\u00e4gt \u2013 mit langen Durchlaufzeiten und wenig Vernetzung zwischen den Systemen.<\/span><\/p>\n<p><span style=\"color: #172c49;\">STI hat die Digitalisierung der Kundenservice-Prozesse begleitet und ein B2B-Kundenportal entwickelt \u2013 von der Ist-Analyse \u00fcber das Requirements Engineering bis zur Begleitung von Umsetzung und Rollout.<\/span><\/p>\n","protected":false},"featured_media":3352,"template":"","meta":{"_acf_changed":false},"categories":[],"blogbeitrage-2026":[],"class_list":["post-3537","projektreferenzen-26","type-projektreferenzen-26","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/staging.sti-consulting.com\/en\/wp-json\/wp\/v2\/projektreferenzen-26\/3537","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.sti-consulting.com\/en\/wp-json\/wp\/v2\/projektreferenzen-26"}],"about":[{"href":"https:\/\/staging.sti-consulting.com\/en\/wp-json\/wp\/v2\/types\/projektreferenzen-26"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/staging.sti-consulting.com\/en\/wp-json\/wp\/v2\/media\/3352"}],"wp:attachment":[{"href":"https:\/\/staging.sti-consulting.com\/en\/wp-json\/wp\/v2\/media?parent=3537"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/staging.sti-consulting.com\/en\/wp-json\/wp\/v2\/categories?post=3537"},{"taxonomy":"blogbeitrage-2026","embeddable":true,"href":"https:\/\/staging.sti-consulting.com\/en\/wp-json\/wp\/v2\/blogbeitrage-2026?post=3537"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}