{"id":3887,"date":"2026-07-28T15:49:45","date_gmt":"2026-07-28T13:49:45","guid":{"rendered":"https:\/\/staging.sti-consulting.com\/?post_type=projektreferenzen-26&#038;p=3887"},"modified":"2026-09-22T15:55:51","modified_gmt":"2026-09-22T13:55:51","slug":"telefonica-germany-gmbh-co-ohg-user-onboarding-prozesse-im-css-bereich-optimieren","status":"publish","type":"projektreferenzen-26","link":"https:\/\/staging.sti-consulting.com\/en\/projektreferenzen-26\/telefonica-germany-gmbh-co-ohg-user-onboarding-prozesse-im-css-bereich-optimieren\/","title":{"rendered":"Telef\u00f3nica Germany GmbH &#038; Co. OHG: User-Onboarding-Prozesse im CSS-Bereich optimieren"},"content":{"rendered":"<p><strong>Transparente User-Management-Prozesse w\u00e4hrend der ITSM-Umstellung.<\/strong><\/p>\n<p>Business Analyse und Prozessoptimierung f\u00fcr das User-Onboarding w\u00e4hrend einer ITSM-Umstellung.<\/p>\n<p>W\u00e4hrend Telef\u00f3nica sein ITSM-System umstellte, sollten die User-Management-Prozesse f\u00fcr Partner im Customer-Service-&amp;-Sales-Bereich (CSS) transparent und optimiert werden. STI analysierte und dokumentierte die Prozesse und entwickelte konkrete Verbesserungsans\u00e4tze.<\/p>\n","protected":false},"featured_media":5396,"template":"","meta":{"_acf_changed":false},"categories":[60,64],"blogbeitrage-2026":[],"class_list":["post-3887","projektreferenzen-26","type-projektreferenzen-26","status-publish","has-post-thumbnail","hentry","category-business-analyse","category-prozessberatung"],"acf":[],"_links":{"self":[{"href":"https:\/\/staging.sti-consulting.com\/en\/wp-json\/wp\/v2\/projektreferenzen-26\/3887","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.sti-consulting.com\/en\/wp-json\/wp\/v2\/projektreferenzen-26"}],"about":[{"href":"https:\/\/staging.sti-consulting.com\/en\/wp-json\/wp\/v2\/types\/projektreferenzen-26"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/staging.sti-consulting.com\/en\/wp-json\/wp\/v2\/media\/5396"}],"wp:attachment":[{"href":"https:\/\/staging.sti-consulting.com\/en\/wp-json\/wp\/v2\/media?parent=3887"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/staging.sti-consulting.com\/en\/wp-json\/wp\/v2\/categories?post=3887"},{"taxonomy":"blogbeitrage-2026","embeddable":true,"href":"https:\/\/staging.sti-consulting.com\/en\/wp-json\/wp\/v2\/blogbeitrage-2026?post=3887"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}